Menu + -

Frequently Aasked Questions

How long will it take for my wedding dress/bridesmaids dress to arrive?

Dresses can take up to 20 weeks to arrive in store as they are made and shipped internationally. However if you are short on time we will always try our best to help you find your dream dress so please call in to see how we can help.

How do I pay for my dress?

We require an initial payment of 50% of the cost of the dress at the time of ordering. The balance is payable when the dress arrives in store. Sale dresses are to be paid for in full. All monies paid are non refundable. We do not store sale gowns.

When do fittings and alterations take place?

Once your dress has arrived in store, we will write, telephone or email you and request that you contact us to arrange an appointment to try your gown on. This is not a fitting, and a seamstress will not be required. Alterations to your dress will take place up to 6 weeks before your wedding when you will be contacted to make an appointment with the seamstress.Please note, alterations take place during our opening hours only, and early Saturday mornings.Alterations are chargeable and you deal directly with the seamstress within the shop premises.

Where do I keep my dress?

Once your dress is delivered to store, it remains on our premises until you are ready to take it for your big day. However we do not keep sale gowns. These must be taken on the day of purchase.

How long do accessories take to order?

Veils and accessories take between 1 and 6 weeks. All accessories are to be paid for in full at the time of ordering.

Do you buy or sell second hand wedding dresses?

Unfortunately we do not. All dresses we sell are sold on behalf of registered bridal suppliers so that each dress is made to order for each bride.Beware!!An increasing number of brides have been purchasing dresses from unauthorised internet sites. Only purchase your gown from an authorised retailer to ensure your gown arrives on time and without any problems.

FAQ for Prom Do you need an appointment?

We get extremely busy in prom season, however you do not need to book an appointment.

Do you sell the same gown to the same event? We keep a record of every gown we sell. We do not sell the same gown to the same event? How long does my gown take to arrive?

If in stock it will arrive in days, in most orders our gowns take 12 weeks. Confirmation of delivery will be given at order point.

How do I pay for my gown?

A 50% non returnable or transferable initial payment is required on ordering, the final balance is due once the gown has arrived.

When do I collect my gown and who alters it?

Gowns are to be collected as soon as they arrive in store. Enchanted Brides DO NOT ALTER GOWNS. We do recommend a seamstress who works independently from Enchanted Brides. We strongly suggest that once you receive your gown you call the seamstress to arrange alterations at her studio.

Do you buy or sell second hand gowns?

Unfortunately we do not. All dresses we sell are sold on behalf of registered prom suppliers so that each dress is made to order for each customer. What does a gown cost?

Our gowns start from £175.Sale gowns start at £50. All sale gowns are payment in full and you can take home that day.We do not offer payment plans store or steam gowns.BEWAREAn increasing number of prom girls have been purchasing dresses from unauthorised internet sites. Only purchase your gown from an authorised retailer to ensure your gown arrives on time and without any problems.

About Us

Welcome to Enchanted Brides and Congratulations on your engagement.

I have over a decade of experience within the bridal industry and in 2011 opened my own store hand picking bridal gowns to suit every bride, bridesmaid and prom girl. Spring 2014 saw the exciting time of our move to bigger premises where we were able to extend our collections and have more spacious changing rooms.

My fabulous team and I understand our brides needs and will ensure your experience with us will be happy and relaxed. We look forward to seeing you in Enchanted Brides in the near future.

Get In Contact

  • 01772 465337
  • salesenchantedbrides@hotmail.co.uk
  • Monday - Saturday | 10am - 4.30pm
  • Closed Wednesday
  • 16 Watkin Lane, Lostock Hall, Preston, PR55RD
  • See Us On Facebook
  • See Us On Pinterest

Testimonials

"To all at Enchanted Brides, thank you so much for helping me find my dream gown. Your personal service and helpful attitude was a breath of fresh air compared to some of the shops I went to! I will certainly be recommending you to anyone who has an upcoming wedding." - From the new Mrs Walton. June 2014

"Thank you so much for having my perfect dress, for all your kindness and words of wisdom in helping me make my selection. I know you are busy but you seem to have all the time in the world for me. Thanks a million, it's much appreciated. Lots of love Kelly" - June 2014

"Hi, Jades Prom gown was on Friday 13th June at Barton Grange and she looked stunning in her beautiful red dress from you. Many thanks Maria Ranallo and Jade Metcalf"- June 2014